Water Line Replacement & Installations
A burst pipe or leaking water line is a plumbing emergency that you must resolve immediately to avoid expensive damage to your home or office. Make sure your underground water line is running as it should. We have decades of experience finding and repairing water line leaks, bursts, and breaks in and around Victoria. Trust Drain Pro to get the job done!
Trusted Water Line Replacements In Victoria
Nobody wants to have to replace an entire water line, so we provide water line repairs and water main repairs. At Drain Pro, the trusted Victoria plumbers, we have the knowledge and experience to provide an accurate assessment of your water lines. We’ll recommend repair options whenever possible, though sometimes a replacement is the only workable solution. No matter what the issue with your water lines in Victoria, we will work with you to find the best possible solution.
- Water line incidents tend to be unpredictable, and we know it’s never a good time for a leaking or burst pipe.
- We understand water line costs are not trivial, and many insurance policies don’t cover repairs on water mains or water lines.
- Whether you have insurance, Drain pro will provide you with an honest assessment and we’ll do everything possible to mitigate your water line repair or replacement costs.
Countless Reasons You Can Trust Us
Locally Owned & Operated
Plumbing Contractors & Emergency Plumbers Living In & Serving Victoria, Saanich & Western Communities.
Licensed, Bonded & Insured
You’ll have peace of mind when Drain Pro is on site working at your residence or commercial property
All Work Guaranteed
At Drain Pro we stand behind the work we perform, committed to your 100% complete satisfaction
Fast Service 24/7
We know that plumbing needs can be urgent; that’s why we offer around-the-clock service, 7 days a week
Hourly Rate Pricing
Nobody wants an unpleasant surprise, be it plumbing or pricing. That’s why we’re transparent in our quotes
Exceptional Customer Service
We treat customers the same way we’d treat friends or family, with respect and dedication to serve & to help
Replacing or Repairing Your Water Line
If your water line only has a small leak or clog, a repair might be all that is needed. Signs of a small leak can be hard to spot, but usually, an increase in water bills, low water pressure and wet spots on floors or walls are observed. In older homes and buildings, the outside water pipes that feed fresh water to your home or business can and will show more advanced signs of wear and tear. In these cases, water service line replacement is required. This waterline damage can be because:
- The ground around the building and pipes has shifted
- Corrosion of root systems have damaged the water line
- Shifting ground due to weather such as snow, ice, heavy rain, etc
- Frozen water pipes
Age will also bring the lifespan of water lines to an inevitable end. Trust Victoria’s most reliable plumbing service to repair or replace your water line!
Trenchless Water Line Repair in Victoria
Trenchless water line replacement is a method of replacing broken water lines that is much quicker, easier and cheaper than traditional methods. Homeowners prefer this method because it is also less intrusive. Trenchless water line repair involved digging two holes, one where the water line begins and the other where the water line ends. A cable system is then used to connect the holes together and create space for the underground water pipe to go. Benefits of trenchless water line repair:
- Trenchless repair methods can be done within a day or two
- No need for large equipment, lessening the damage and cost of the repair
- Highly durable and long-lasting repair solutions
Rely on Victoria’s most trusted plumbing service for trenchless water line repair!
Common Signs of a Broken Water Line
Water lines can burst due to a number of reasons. However, catching a smaller issue before it becomes a big one can be difficult to spot. Here are a few signs you can look out for that might tell you there is an issue with your water line:
- Your water bill suddenly increases with no explanation
- Your water pressure is lower than usual
- Soft or wet spots appear around your lawn
If you notice any of the signs above, call our team at Drain Pro Plumbing today! We’ll be able to send a technician to your home to assess the situation.
Drain Pro Client Testimonials
700+ 5 Star Reviews!
We’ve had lots of work done with this company (toilet install, plugged sink, pipe leaks) and have had very positive experiences. The company is very responsive in general and easy to communicate with. We’ve usually worked directly with Slater and have found him to be efficient and professional. Would highly recommend!
Monika M.
Peter J.
Had a water heater installed. Axl was great. On time, pleasant and courteous and did a great job.
Anne M.
Drain Pro offered me same day service, but I had to postpone for a couple of days. When the plumber Jaeson arrived, he was very efficient. He brought the correct replacement small hot water heater for under our kitchen sink, and installed it and tested it, with excellent results. We would recommend Drain Pro.
John M.
Had our hot water heater pop a leak. Called Drain Pro and 2 hours later the Technician arrived and measured what was needed, due to our tank being in a tight spot. He was back in less than an hour and 1 hour later the new tank was in operation. These guys are fast and great to work with. Highly recommend them for any plumbing needs you might have.
Wyatt R.
This is my first time using Drain Pro Plumbing. I am very impressed with their customer service and work quality. The price they charge is very reasonable for a weekend call. I would recommend Drain Pro to everyone and will definitely use them again for my future plumbing needs.
Tony C
Had a Friday night hot water tank emergency and Drain Pro were excellent. Told us exactly what to do, scheduled a plumber who showed up on time, replaced the tank and diagnosed the underlying problem. Would recommend them and will use them again!
Steph B.
Wow! This is 5-star service at its best! We had a blocked drainage on a Sunday and were very grateful for the genuine 24-hour emergency service. DrainPro were quick to schedule an appointment and kept us updated via email until John-Michael arrived to expertly resolve the problem. Well done, everyone at DrainPro
Paul W.
Prompt response time. John-Michael Slater was polite and informative and helped us with an emergency plumbing issue. Good service
Mike & Karen P.
They really came through to fix our stopped kitchen drain when others said they could not come for a week. Amazing service and they managed to clear the clog in short order after I spent 2 days with a powered snake to no avail. Reasonable pricing too. THANKS
Scott R.
Austin was excellent. He was professional, knowledgeable and kind to my elderly mother. He fixed the original issue regarding the perimeter drain and was also able to unclog a bathtub drain in the 1 hour time frame costing my mom below what she was expecting. Will definately use them again in the future.
Lisa T.
I called Drain Pro when I had a repeat on a clogged kitchen sink. They came first thing in the morning, on time, polite, and cleaned up after themselves (in sharp contrast to another plumber). They listened carefully, replaced pipe to make sure that wasn’t causing the problem, and explained everything they had done. I highly recommend them!
Romola W.
We were impressed with the speedy service Drain Pro provided to address our clogged kitchen drain over a long weekend no less! We called late Saturday afternoon and were scheduled for a service call the following afternoon. John-Michael Slater arrived a half hour early and got right to work on the blocked kitchen drain. He located the stubborn clog 36 feet down the drainpipe, cleared the clog and had the kitchen water running within 1/2 hour! Great response to the call, excellent service provided and speedy resolution of the problem! Thank you Drain Pro team with special thanks to John-Michael Slater!!!!
Alexis W
Used Drain Pro Plumbing to inspect our sewer line which we thought was cracked. The inspection showed not only that it is indeed cracked but that it was also clogged 80 feet down the line. They unclogged the blockage, tested the line and will most likely be back to repair/replace the sewer line (once I get the estimate). They responded to our initial call promptly and sent their technician as soon as they could, preventing our small leak from becoming a bigger mess.
I would recommend them for plumbing services.
Luis L
I was most impressed with Drain Pro. They let me know when they would be here via email. Jacob was kind, courteous and very efficient. I would not hesitate to use Drain Pro again. A good plumbing company.
John W.
Will recommend Drain Pro Plumbing to anyone who is ever in need! Their employees are prompt, professional, and go above and beyond anything you would expect. Axl took the time to explain potential plumbing issues he saw while he was reinstalling my toilet and sink post emergency renovation. It was refreshing to be informed and educated on the work that was being done. Last but not least, the attention to covid protocol was impeccable! Thank you!
Aly Y.
Profession service, phenomenal tips on how to stop it from happening and came in with tools needed. This company makes 100% logical sense! Highly recommend Drain Pro Plumbing and was please with their service.
Casey T.
Easiest water tank change over ever! Thank you.
Wendy W.
Jacob was quick and efficient and gave good advice to avoid another blockage.
Robert H.
John worked very hard to solve our drain blockage. We have an old house and the plumbing is unconventional but he persisted and was able to clear it.
Ken R.
They arrived on time and very quickly installed our toilets, taps, and clink drains. We would call them again if needed.
Kevin M.
“I called 4 plumbers on a Friday afternoon, Drain Pro were the only ones to call me back. This is the third time we have used them and each time they have come quickly and done a great job.”
Julia D.
I woke up on a weekend morning discovering a water pipe leak in my washroom. I called another plumbing company’s 24hr emergency line twice, but was not able to get a hold of anyone. I then called Drain Pro’s 24hr Victoria line, someone answered my call immediately, advised me to turn water switch off, and dispatched a repair job for the afternoon. After I hung up the phone call, I got an email confirming that a repair job has been dispatched.
Dustin showed up in the afternoon and was very professional. He identified the leak in the first few minutes and explained what he is going to do. He went to home depot to get some parts and came back within 10 minutes. He then fixed the leak within 20 minutes. This is my first time using Drain Pro Plumbing. I am very impressed with their customer service and work quality. The price they charge is very reasonable for a weekend call. I would recommend Drain Pro to everyone and will definitely use them again for my future plumbing needs.
Tony C.
“Did a great job and taught a dinosaur a new trick so an outside tap does not need internal shutoff for the winter. Will always call these guys!”
Sandi J.
“My kitchen sink water pipe was leaking in my condo unit so I decided to call a plumber. Drain Pro picked up my call immediately and schedule an appointment. Dustin was very professional and identified the problem within minutes. He explained to us what he was doing and was very patient when we asked him questions. This is my first time getting a plumber and I would highly recommend Drain Pro. Very happy with their service and we will definitely come back again if we encounter any other plumbing issues in the future.”
Ashley W.
“As general Contractors here in Victoria, we always pleased to find reliable, consistent and knowledgeable trades. We will be hiring this outfit again and found Drain Pro to be very professional in conduct.”
Foord Construction Ltd
“Very satisfied. Have had them before and they will be our “go to” plumber when needed!!”
Loren B.
“Service was fast and professional. I will definitely call Drain Pro again!”
Renee M.
“Jaeson and Ian and all the staff working for this company went out of their way to take a difficult job, to make it as easy to cope with and made sure the job was done to high standards and complete. I have nothing but high regard for this company and would highly recommend them to anyone who wants a high quality job done.”
Mike W.
We needed 2 sinks and 2 toilets replaced urgently. We had them installed within 2 days. Plus when onsite the tech fixed a problem with our dishwasher base.
Thank you.
Neela S.
“Very knowledgeable and came on a Sunday.”
Steve C.
“We had John MacDonald doing a service call and troubleshooting our basement shower with back-up. John was very professional and helpful. He was able to solve our issue and provide some very helpful tips. Thank you!”
Tung S.
“Over the years our strata has used Drain Pro for major work on our property as well as individual owners have hired this company for work inside their units. We required some bathroom work a few days ago and Drain Pro sent a plumber by the name of Dustin. Dustin was very friendly, extremely competent and he went out of his way to ensure the work was 100% perfect. He also did a wonderful job of cleaning up after the jobs were completed. Dustin was more than willing to answer all our questions and explain the work as he proceeded. 10 out of 10 rating for his excellent work from start to finish. Many thanks Dustin. We finally have a beautiful working bathroom.”
Dave G.
“The Drain Pro crew were excellent. They dug up our perimeter drains that were in poor shape causing water leakage. They quickly installed new drains and did an excellent job. The day they finished there was a monsoon of rain and not a drop inside! Thanks Drain Pro!”
Len M.
“I sent an email about a leaking water heater in the evening, received a phone call within 15 minutes. Price for a new heater installed right up front, showed up exactly on time requested the next morning. Have also used them to unplug a root bound sewer line last winter. Again fast response, good work. And nice folks all around!”
Craig M.
“The repair person came on time and was really professional. He gave me great recommendations and advice and was not pushy. He was very flexible with how the work was done so as to meet my needs and not cause a lot of mess in out house. He was very quick and explained the science of how things worked so that I knew what he was doing.”
Terry O.
“Jaeson was really fantastic in my emergency flood situation and came up with a solution to tie me over until the repair can be done.”
Liza D.
“We have additional work to do however we know that we will be able to rely on Drain Pro to help us. John showed up on time very personable and he explained what he was going to do what the results might be and let us know that we would be able to work together to get a solution. This company came highly recommended and we can see why they are very professional and we would recommend them to anyone.”
Don R.
“I called in the morning to schedule a plumber, who then showed up on time that afternoon to fix a low pressure problem. The job was done efficiently, no mess, and we’re back to normal, COVID excepted of course. Pleased to learn our plumber is also a gas fitter which will come in handy when we add gas service for our patio barbecue, etc. Thanks again.”
Bob C.
“Needed some water lines and drainage pipes capped off before a cabinet install. Kevin showed up on time (even a bit early), was very professional and friendly, and performed the work quickly. A great job.”
Kent V.
“Fast and reliable. I had an emergency plumbing issue Friday afternoon and googled for emergency plumber. Multiple names come up but they don’t help. I called Drain Pro and they came and fixed temporarily until another time finished the job. Thank you.”
Amin S.
“Our plumber Alex was on time , quick and efficient! He quickly realized the problem and fixed it ! He cleaned up as he went along so I only had to replace what was in my cupboard. His being respectful and reassuring went a long way! I would certainly recommend this company and staff!!”
Dave G.
“Got a call within an hour or so, and they were able to service my shower the same day. Friendly service that fixed the job quickly and effectively. Would recommend.”
Ryan B.
“Drain Pro did a great job of fixing my clogged toilet, explained everything he was doing and told me how I could prevent it from happening again. I was impressed that he offered to look at any other plumbing issues that I might have as I was paying for a one hour call. He did a great job and was very pleasant.”
Janet C.
“We had a respectful, hardworking man come and work on a very troubling plugged drain. He worked hard to make sure I could use my sink and I really appreciated his diligence and work. Have used them in the past and will most definitely use them again. Thanks!”
Meagan B.
“I made an appointment to have our condos drains checked with a camera. Jason the plumber arrived early and started right away. He had all the drains inspected quickly. Gave a detailed description of any sediment and suggested what should be done but that we were good for a while yet, no pressure to hurry. Will definitely have them back when the time comes.”
Diane Waller
Frequently Asked Questions
Sometimes a broken water line is very obvious – a geyser of water or massive puddle starts building up on your property. However sometimes a broken water line can be a bit harder to spot. Here are 3 signs that your water line might be broken.
- Your water bill suddenly increases: Your water bill should not see dramatic changes throughout the season. If you notice there is a considerable spike in your usage, this is normally the first sign that you might have a leak somewhere on your water line. If you spot such a spike in your water bill, make sure to take a close look at your lawn, basement, and foundation. Other problems might be lurking there.
- You have lower water pressure:A sudden and significant reduction of your water pressure is another big red flag that could potentially signal a leak in your water line. You will feel the decrease in water pressure when you use the tap, take a shower, and the toilet might not even be able to flush properly
- Soft, wet spots appear in your lawn: This is another clear sign that you likely have a broken water line. When underground water lines break, they leak water up into the soil. If you spot soft and wet spots on your lawn this might be where your water pipe broke.
If you notice any of the above signs, don’t wait, call Drain Pro Plumbing Services today. We will get to you as soon as possible and fix your broken water line.
There are a number of reasons why your water line might break. In Victoria, it is not uncommon for frozen water pipes to burst and cause serious leaks, especially if you were away from your home in the winter and turned off the heating. Pipes can also break because a shift in the ground around the pipe, root systems growing and coming into contact with your pipes, corrosion, or even shoddy workmanship.
Other possible causes of damage include:
- Corrosion or deterioration of the material
- Regular wear and tear
- Tree roots
- Poor installation
- Shifting of soil under the surface
- Sediment buildup
- Mineral deposit
- Accumulation of dirt, dust and gunk
- Frozen water
No matter the cause of your broken pipes, Drain Pro Plumbing is there for you in your moment of need. We are available 24 hours a day, 7 days a week to respond to emergency calls.
There are many different types of pipes that work together in your plumbing system. Their lifespans vary depending on the material they are made of:
Supply Lines
- Copper Pipes: 70-80 Years
- Brass Pipes: 80-100 Years
- Galvanized Steel: 80-100 Years
Drain Lines
- Plastic PVC Pipes: 25-40 Years
- Cast Iron Pipes: 80-100 Years
Damage to these pipes can still happen at any time across their lifespan due to clogs, freezing, tree roots, or weather conditions and need be repaired or replaced. If you live in a very old home and aren’t sure when the last time the pipes were inspected, give us a call for an inspection and we can recommend any replacements that may be needed.
Trenchless water line replacement is a cutting-edge method of replacing broken water lines that is quicker, easier, cheaper and less damaging than traditional methods.
It involves creating two holes: One hole where the water line begins, and one hole where the water line ends. Then a cable pulling system is used to connect the holes together underground and create the space for the underground water pipe to go. We then connect this pipe to the plumbing system of the property and the water access point to complete the line.
Ask us about this type of water line installation and we’ll see if it’s the right service for you!
Replacing metal water lines with PEX is a great way to update your plumbing system. PEX tubing is made of high density polyethylene tubes that are strong, flexible, chlorine and scale resistant, and don’t corrode or develop pinholes.
PEX tubing is quicker and easier to install than metal piping because they don’t need as many directional connections and fittings. This helps you save on labour costs for installation. The flexibility of PEX pipes also makes them able to handle the freeze-thaw cycle better than traditional piping.
Ask your plumber about PEX piping if you are looking to have any water lines replaced.
Noisy Pipes
Even though a noisy pipe is not a serious problem in and of itself, it could become one if left unattended. The loud noise coming from the pipes is typically caused by air. Pipes make a loud noise and causes the pipes to vibrate and bang when air gets into the water line.
Leaks
Water line leaks can occur anywhere for a variety of causes, including joint loosening and pipe corrosion. It is a contributing reason to low water pressure.
Low Water Pressure
Low water pressure can occur for a variety of reasons. It can be because of a leak, a clog or obstruction brought on by mineral or sediment accumulation inside the pipe, oxidation, or an issue with the municipal department’s water supply.
Burst Pipes
The most serious plumbing problems are burst pipes. When you experience a burst pipe, you should immediately fix the water line.
Frozen Pipes
In areas with extreme weather, frozen pipes are an issue that typically happens when the thermostat is turned off and the water is not utilised for a while, such as when a family goes on vacation. Due to the low temperature in this situation, the water in the pipe freezes, resulting in a blockage.
Whatever the causes for your damaged pipes, Drain Pro Plumbing is here to help you when you need it. We are ready to answer to emergency calls around-the-clock, every day of the week.
Schedule Your Service With Drain Pro Today!
Address
831 SHAMROCK STREET
VICTORIA, BC V8X 2V1
