Western Communities Plumbing Services

“I made an appointment to have our condos drains checked with a camera. Jason the plumber arrived early and started right away. He had all the drains inspected quickly. Gave a detailed description of any sediment and suggested what should be done but that we were good for a while yet, no pressure to hurry. Will definitely have them back when the time comes.”

Diane Waller

“We had a respectful, hardworking man come and work on a very troubling plugged drain. He worked hard to make sure I could use my sink and I really appreciated his diligence and work. Have used them in the past and will most definitely use them again. Thanks!”

Meagan B.

“Drain Pro did a great job of fixing my clogged toilet, explained everything he was doing and told me how I could prevent it from happening again. I was impressed that he offered to look at any other plumbing issues that I might have as I was paying for a one hour call. He did a great job and was very pleasant.”

Janet C.

"Got a call within an hour or so, and they were able to service my shower the same day. Friendly service that fixed the job quickly and effectively. Would recommend."

Ryan B.

"Our plumber Alex was on time , quick and efficient! He quickly realized the problem and fixed it ! He cleaned up as he went along so I only had to replace what was in my cupboard. His being respectful and reassuring went a long way! I would certainly recommend this company and staff!!"

"Fast and reliable. I had an emergency plumbing issue Friday afternoon and googled for emergency plumber. Multiple names come up but they don’t help. I called Drain Pro and they came and fixed temporarily until another time finished the job. Thank you."

 

"Needed some water lines and drainage pipes capped off before a cabinet install. Kevin showed up on time (even a bit early), was very professional and friendly, and performed the work quickly. A great job."

Kent V.

"I called in the morning to schedule a plumber, who then showed up on time that afternoon to fix a low pressure problem. The job was done efficiently, no mess, and we’re back to normal, COVID excepted of course. Pleased to learn our plumber is also a gas fitter which will come in handy when we add gas service for our patio barbecue, etc. Thanks again."

Bob C.

"We have additional work to do however we know that we will be able to rely on Drain Pro to help us. John showed up on time very personable and he explained what he was going to do what the results might be and let us know that we would be able to work together to get a solution. This company came highly recommended and we can see why they are very professional and we would recommend them to anyone."

 

Don R.

"Jaeson was really fantastic in my emergency flood situation and came up with a solution to tie me over until the repair can be done."

 

Liza D.

"The repair person came on time and was really professional. He gave me great recommendations and advice and was not pushy. He was very flexible with how the work was done so as to meet my needs and not cause a lot of mess in out house. He was very quick and explained the science of how things worked so that I knew what he was doing."

 

Terry O.

"I sent an email about a leaking water heater in the evening, received a phone call within 15 minutes. Price for a new heater installed right up front, showed up exactly on time requested the next morning. Have also used them to unplug a root bound sewer line last winter. Again fast response, good work. And nice folks all around!"

 

Craig M.

"The Drain Pro crew were excellent. They dug up our perimeter drains that were in poor shape causing water leakage. They quickly installed new drains and did an excellent job. The day they finished there was a monsoon of rain and not a drop inside! Thanks Drain Pro!"

 

Len M.

"Over the years our strata has used Drain Pro for major work on our property as well as individual owners have hired this company for work inside their units. We required some bathroom work a few days ago and Drain Pro sent a plumber by the name of Dustin. Dustin was very friendly, extremely competent and he went out of his way to ensure the work was 100% perfect. He also did a wonderful job of cleaning up after the jobs were completed. Dustin was more than willing to answer all our questions and explain the work as he proceeded. 10 out of 10 rating for his excellent work from start to finish. Many thanks Dustin. We finally have a beautiful working bathroom."

Dave G.

"We had John MacDonald doing a service call and troubleshooting our basement shower with back-up. John was very professional and helpful. He was able to solve our issue and provide some very helpful tips. Thank you!"

Tung S.

"Very knowledgeable and came on a Sunday."

Steve C.

We needed 2 sinks and 2 toilets replaced urgently. We had them installed within 2 days. Plus when onsite the tech fixed a problem with our dishwasher base.
Thank you.

Neela S.

"Jaeson and Ian and all the staff working for this company went out of their way to take a difficult job, to make it as easy to cope with and made sure the job was done to high standards and complete. I have nothing but high regard for this company and would highly recommend them to anyone who wants a high quality job done."

Mike W.

"Service was fast and professional. I will definitely call Drain Pro again!"

Renee M.

"Very satisfied. Have had them before and they will be our "go to" plumber when needed!!"

Loren B.

"As general Contractors here in Victoria, we always pleased to find reliable, consistent and knowledgeable trades. We will be hiring this outfit again and found Drain Pro to be very professional in conduct."

Foord Construction Ltd

"My kitchen sink water pipe was leaking in my condo unit so I decided to call a plumber. Drain Pro picked up my call immediately and schedule an appointment. Dustin was very professional and identified the problem within minutes. He explained to us what he was doing and was very patient when we asked him questions. This is my first time getting a plumber and I would highly recommend Drain Pro. Very happy with their service and we will definitely come back again if we encounter any other plumbing issues in the future."

Ashley W.

"Did a great job and taught a dinosaur a new trick so an outside tap does not need internal shutoff for the winter. Will always call these guys!"

Sandi J.

I woke up on a weekend morning discovering a water pipe leak in my washroom. I called another plumbing company's 24hr emergency line twice, but was not able to get a hold of anyone. I then called Drain Pro's 24hr Victoria line, someone answered my call immediately, advised me to turn water switch off, and dispatched a repair job for the afternoon. After I hung up the phone call, I got an email confirming that a repair job has been dispatched.

Dustin showed up in the afternoon and was very professional. He identified the leak in the first few minutes and explained what he is going to do. He went to home depot to get some parts and came back within 10 minutes. He then fixed the leak within 20 minutes. This is my first time using Drain Pro Plumbing. I am very impressed with their customer service and work quality. The price they charge is very reasonable for a weekend call. I would recommend Drain Pro to everyone and will definitely use them again for my future plumbing needs.

Tony C.

"I called 4 plumbers on a Friday afternoon, Drain Pro were the only ones to call me back. This is the third time we have used them and each time they have come quickly and done a great job."

Julia D.

They arrived on time and very quickly installed our toilets, taps, and clink drains. We would call them again if needed.

Kevin M.

John worked very hard to solve our drain blockage. We have an old house and the plumbing is unconventional but he persisted and was able to clear it.

Ken R.

Jacob was quick and efficient and gave good advice to avoid another blockage.

Robert H.

Easiest water tank change over ever! Thank you.

Wendy W.

Profession service, phenomenal tips on how to stop it from happening and came in with tools needed. This company makes 100% logical sense! Highly recommend Drain Pro Plumbing and was please with their service.

Casey T.

Will recommend Drain Pro Plumbing to anyone who is ever in need! Their employees are prompt, professional, and go above and beyond anything you would expect. Axl took the time to explain potential plumbing issues he saw while he was reinstalling my toilet and sink post emergency renovation. It was refreshing to be informed and educated on the work that was being done. Last but not least, the attention to covid protocol was impeccable! Thank you!

Aly Y.

I was most impressed with Drain Pro. They let me know when they would be here via email. Jacob was kind, courteous and very efficient. I would not hesitate to use Drain Pro again. A good plumbing company.

John W.