Drain Excavation Repair & Replacement
For even the toughest blocked drains & sewage lines,
count on Drain Pro for drain excavation in Victoria,
Saanich & the West Shore.
We Dig with Care & Attention to Detail
When you have drain problems or sewage line issues in Victoria & surrounding communities, it’s time to call in the drain excavation pros. While digging a drain or sewer line is an invasive project, the experts at Drain Pro are adept at repairing or replacing the lines with professional drain excavation undertaken with great care. We ensure that our drain repair & replacement pros are equipped with the latest tools, equipment and know-how to promptly and effectively deal with a wide range of plumbing excavation projects.
Our experience with drain excavation in Victoria, Saanich & the Western Shore means you’re getting the job done right, keeping your property looking good and your home functioning at its best.
Countless Reasons You Can Trust Us
Locally Owned & Operated
We’re happy to live here, proudly serving Victoria, Saanich & the Western Communities with dedication & integrity
Licensed, Bonded & Insured
You’ll have peace of mind when Drain Pro is on site working at your residence or commercial property
All Work Guaranteed
At Drain Pro we stand behind the work we perform, committed to your 100% complete satisfaction
Fast Service 24/7
We know that plumbing needs can be urgent; that’s why we offer around-the-clock service, 7 days a week
Hourly Rate Pricing
Nobody wants an unpleasant surprise, be it plumbing or pricing. That’s why we’re transparent in our quotes
Exceptional Customer Service
We treat customers the same way we’d treat friends or family, with respect and dedication to serve & to help
Our Proven Drain Excavation Process
The first thing we do is investigate the source of the drain or sewer line blockage. In many cases, we can make repairs without having to dig. For more extreme blocks that are further down the line, however, drain excavation becomes necessary. We’ll give you a transparent quote that reflects full value for our professional, experienced drain excavation work. This includes taking the time to find & avoid any buried cables, lines, etc.; and to do excavation work & clean-up that leaves as small a footprint as possible.
Our Victoria drain excavation teams have the knowledge & skills required to help keep your costs down and deliver a safe, thorough & effective result that will keep your drains flowing for years to come
Signs That Excavation May Be Required
Indicators that your drain may require excavation includes multiple slow drains in the building, sewer smell from your sink and toilets as well as soil dissipation around your sewer lines causing sink holes and indentations. Another sign of sewer lines leaking into your yard is lush green patches of grass and potions of grass which look to be getting a lot more nutrients.
The sewer line material, the condition of the soil, tree roots and blockages are a few of the many reasons that drain excavation may be required. Blockages are mostly caused from accumulation of food and grease, foreign objects such as toys as well as flushing hygiene products down the toilet. Preventive household measures can be practiced to avoid sewer blockages and save on repairs.
Drain Excavations require expertise and experience, which is why our excavation team at Drain Pro Plumbing Victoria are perfectly equipped to help you get the best results and value for money.
Trenchless Excavation at Drain Pro
Trenchless excavation is a technique used by Drain Pro to install or replace utility lines, without the need to excavate a trench. We utilise a directional drilling machine, that has the capability of laterally exerting a tremendous pushing pressure on a drill bit, which excavates a boring hole, that will accept a utility line.
At Drain Pro, we understand that the ability to install utilities without the need to open trenches is understandably important. The use of trenchless excavation is a growing industry, and our equipment, expertise and experience put us at the forefront. We also repair existing utility lines by pulling a new flexible synthetic line through it. This method is used to replace water and sewer lines in Victoria and surrounding areas.
At Drain Pro Victoria, we offer a satisfaction guarantee that is unmatched. We examine all trenchless excavation services by inspecting the line with a camera. Once the camera has confirmed a proper coating has been installed and there are no compromises, the line is returned to full service. Contact us today.
Drain Pro Client Testimonials
700+ 5 Star Reviews!
We’ve had lots of work done with this company (toilet install, plugged sink, pipe leaks) and have had very positive experiences. The company is very responsive in general and easy to communicate with. We’ve usually worked directly with Slater and have found him to be efficient and professional. Would highly recommend!
Monika M.
Peter J.
Had a water heater installed. Axl was great. On time, pleasant and courteous and did a great job.
Anne M.
Drain Pro offered me same day service, but I had to postpone for a couple of days. When the plumber Jaeson arrived, he was very efficient. He brought the correct replacement small hot water heater for under our kitchen sink, and installed it and tested it, with excellent results. We would recommend Drain Pro.
John M.
Had our hot water heater pop a leak. Called Drain Pro and 2 hours later the Technician arrived and measured what was needed, due to our tank being in a tight spot. He was back in less than an hour and 1 hour later the new tank was in operation. These guys are fast and great to work with. Highly recommend them for any plumbing needs you might have.
Wyatt R.
This is my first time using Drain Pro Plumbing. I am very impressed with their customer service and work quality. The price they charge is very reasonable for a weekend call. I would recommend Drain Pro to everyone and will definitely use them again for my future plumbing needs.
Tony C
Had a Friday night hot water tank emergency and Drain Pro were excellent. Told us exactly what to do, scheduled a plumber who showed up on time, replaced the tank and diagnosed the underlying problem. Would recommend them and will use them again!
Steph B.
Wow! This is 5-star service at its best! We had a blocked drainage on a Sunday and were very grateful for the genuine 24-hour emergency service. DrainPro were quick to schedule an appointment and kept us updated via email until John-Michael arrived to expertly resolve the problem. Well done, everyone at DrainPro
Paul W.
Prompt response time. John-Michael Slater was polite and informative and helped us with an emergency plumbing issue. Good service
Mike & Karen P.
They really came through to fix our stopped kitchen drain when others said they could not come for a week. Amazing service and they managed to clear the clog in short order after I spent 2 days with a powered snake to no avail. Reasonable pricing too. THANKS
Scott R.
Austin was excellent. He was professional, knowledgeable and kind to my elderly mother. He fixed the original issue regarding the perimeter drain and was also able to unclog a bathtub drain in the 1 hour time frame costing my mom below what she was expecting. Will definately use them again in the future.
Lisa T.
I called Drain Pro when I had a repeat on a clogged kitchen sink. They came first thing in the morning, on time, polite, and cleaned up after themselves (in sharp contrast to another plumber). They listened carefully, replaced pipe to make sure that wasn’t causing the problem, and explained everything they had done. I highly recommend them!
Romola W.
We were impressed with the speedy service Drain Pro provided to address our clogged kitchen drain over a long weekend no less! We called late Saturday afternoon and were scheduled for a service call the following afternoon. John-Michael Slater arrived a half hour early and got right to work on the blocked kitchen drain. He located the stubborn clog 36 feet down the drainpipe, cleared the clog and had the kitchen water running within 1/2 hour! Great response to the call, excellent service provided and speedy resolution of the problem! Thank you Drain Pro team with special thanks to John-Michael Slater!!!!
Alexis W
Used Drain Pro Plumbing to inspect our sewer line which we thought was cracked. The inspection showed not only that it is indeed cracked but that it was also clogged 80 feet down the line. They unclogged the blockage, tested the line and will most likely be back to repair/replace the sewer line (once I get the estimate). They responded to our initial call promptly and sent their technician as soon as they could, preventing our small leak from becoming a bigger mess.
I would recommend them for plumbing services.
Luis L
I was most impressed with Drain Pro. They let me know when they would be here via email. Jacob was kind, courteous and very efficient. I would not hesitate to use Drain Pro again. A good plumbing company.
John W.
Will recommend Drain Pro Plumbing to anyone who is ever in need! Their employees are prompt, professional, and go above and beyond anything you would expect. Axl took the time to explain potential plumbing issues he saw while he was reinstalling my toilet and sink post emergency renovation. It was refreshing to be informed and educated on the work that was being done. Last but not least, the attention to covid protocol was impeccable! Thank you!
Aly Y.
Profession service, phenomenal tips on how to stop it from happening and came in with tools needed. This company makes 100% logical sense! Highly recommend Drain Pro Plumbing and was please with their service.
Casey T.
Easiest water tank change over ever! Thank you.
Wendy W.
Jacob was quick and efficient and gave good advice to avoid another blockage.
Robert H.
John worked very hard to solve our drain blockage. We have an old house and the plumbing is unconventional but he persisted and was able to clear it.
Ken R.
They arrived on time and very quickly installed our toilets, taps, and clink drains. We would call them again if needed.
Kevin M.
“I called 4 plumbers on a Friday afternoon, Drain Pro were the only ones to call me back. This is the third time we have used them and each time they have come quickly and done a great job.”
Julia D.
I woke up on a weekend morning discovering a water pipe leak in my washroom. I called another plumbing company’s 24hr emergency line twice, but was not able to get a hold of anyone. I then called Drain Pro’s 24hr Victoria line, someone answered my call immediately, advised me to turn water switch off, and dispatched a repair job for the afternoon. After I hung up the phone call, I got an email confirming that a repair job has been dispatched.
Dustin showed up in the afternoon and was very professional. He identified the leak in the first few minutes and explained what he is going to do. He went to home depot to get some parts and came back within 10 minutes. He then fixed the leak within 20 minutes. This is my first time using Drain Pro Plumbing. I am very impressed with their customer service and work quality. The price they charge is very reasonable for a weekend call. I would recommend Drain Pro to everyone and will definitely use them again for my future plumbing needs.
Tony C.
“Did a great job and taught a dinosaur a new trick so an outside tap does not need internal shutoff for the winter. Will always call these guys!”
Sandi J.
“My kitchen sink water pipe was leaking in my condo unit so I decided to call a plumber. Drain Pro picked up my call immediately and schedule an appointment. Dustin was very professional and identified the problem within minutes. He explained to us what he was doing and was very patient when we asked him questions. This is my first time getting a plumber and I would highly recommend Drain Pro. Very happy with their service and we will definitely come back again if we encounter any other plumbing issues in the future.”
Ashley W.
“As general Contractors here in Victoria, we always pleased to find reliable, consistent and knowledgeable trades. We will be hiring this outfit again and found Drain Pro to be very professional in conduct.”
Foord Construction Ltd
“Very satisfied. Have had them before and they will be our “go to” plumber when needed!!”
Loren B.
“Service was fast and professional. I will definitely call Drain Pro again!”
Renee M.
“Jaeson and Ian and all the staff working for this company went out of their way to take a difficult job, to make it as easy to cope with and made sure the job was done to high standards and complete. I have nothing but high regard for this company and would highly recommend them to anyone who wants a high quality job done.”
Mike W.
We needed 2 sinks and 2 toilets replaced urgently. We had them installed within 2 days. Plus when onsite the tech fixed a problem with our dishwasher base.
Thank you.
Neela S.
“Very knowledgeable and came on a Sunday.”
Steve C.
“We had John MacDonald doing a service call and troubleshooting our basement shower with back-up. John was very professional and helpful. He was able to solve our issue and provide some very helpful tips. Thank you!”
Tung S.
“Over the years our strata has used Drain Pro for major work on our property as well as individual owners have hired this company for work inside their units. We required some bathroom work a few days ago and Drain Pro sent a plumber by the name of Dustin. Dustin was very friendly, extremely competent and he went out of his way to ensure the work was 100% perfect. He also did a wonderful job of cleaning up after the jobs were completed. Dustin was more than willing to answer all our questions and explain the work as he proceeded. 10 out of 10 rating for his excellent work from start to finish. Many thanks Dustin. We finally have a beautiful working bathroom.”
Dave G.
“The Drain Pro crew were excellent. They dug up our perimeter drains that were in poor shape causing water leakage. They quickly installed new drains and did an excellent job. The day they finished there was a monsoon of rain and not a drop inside! Thanks Drain Pro!”
Len M.
“I sent an email about a leaking water heater in the evening, received a phone call within 15 minutes. Price for a new heater installed right up front, showed up exactly on time requested the next morning. Have also used them to unplug a root bound sewer line last winter. Again fast response, good work. And nice folks all around!”
Craig M.
“The repair person came on time and was really professional. He gave me great recommendations and advice and was not pushy. He was very flexible with how the work was done so as to meet my needs and not cause a lot of mess in out house. He was very quick and explained the science of how things worked so that I knew what he was doing.”
Terry O.
“Jaeson was really fantastic in my emergency flood situation and came up with a solution to tie me over until the repair can be done.”
Liza D.
“We have additional work to do however we know that we will be able to rely on Drain Pro to help us. John showed up on time very personable and he explained what he was going to do what the results might be and let us know that we would be able to work together to get a solution. This company came highly recommended and we can see why they are very professional and we would recommend them to anyone.”
Don R.
“I called in the morning to schedule a plumber, who then showed up on time that afternoon to fix a low pressure problem. The job was done efficiently, no mess, and we’re back to normal, COVID excepted of course. Pleased to learn our plumber is also a gas fitter which will come in handy when we add gas service for our patio barbecue, etc. Thanks again.”
Bob C.
“Needed some water lines and drainage pipes capped off before a cabinet install. Kevin showed up on time (even a bit early), was very professional and friendly, and performed the work quickly. A great job.”
Kent V.
“Fast and reliable. I had an emergency plumbing issue Friday afternoon and googled for emergency plumber. Multiple names come up but they don’t help. I called Drain Pro and they came and fixed temporarily until another time finished the job. Thank you.”
Amin S.
“Our plumber Alex was on time , quick and efficient! He quickly realized the problem and fixed it ! He cleaned up as he went along so I only had to replace what was in my cupboard. His being respectful and reassuring went a long way! I would certainly recommend this company and staff!!”
Dave G.
“Got a call within an hour or so, and they were able to service my shower the same day. Friendly service that fixed the job quickly and effectively. Would recommend.”
Ryan B.
“Drain Pro did a great job of fixing my clogged toilet, explained everything he was doing and told me how I could prevent it from happening again. I was impressed that he offered to look at any other plumbing issues that I might have as I was paying for a one hour call. He did a great job and was very pleasant.”
Janet C.
“We had a respectful, hardworking man come and work on a very troubling plugged drain. He worked hard to make sure I could use my sink and I really appreciated his diligence and work. Have used them in the past and will most definitely use them again. Thanks!”
Meagan B.
“I made an appointment to have our condos drains checked with a camera. Jason the plumber arrived early and started right away. He had all the drains inspected quickly. Gave a detailed description of any sediment and suggested what should be done but that we were good for a while yet, no pressure to hurry. Will definitely have them back when the time comes.”
Diane Waller
Frequently Asked Questions
While drain excavation is not ideal, it’s not the worst thing that can happen to a homeowner – so long as the drain excavation is carried out properly and professionally. For most homeowners in Lower Vancouver Island and Victoria, drain excavation is an inconvenience for a short while – but, as they say, “this too shall pass.” The bigger issues with drain excavation tend to occur when shoddy workmanship comes into play, or when a homeowner takes on too much with a DIY drain excavation project. When Drain Pro is handling your drain excavation in Victoria or surrounding areas, you can rest assured that we work with the most minimal footprint possible, making every effort to leave your property in better shape than when we first arrived.
At Drain Pro, the leader in drain excavation in Victoria & Lower Vancouver Island, we use the latest and most advanced equipment for our drain excavation services. This includes light machinery for trench digging, hydro excavation, etc. Backhoes are a pretty handy piece of machinery that we get great use out of; mini excavators are also on the scene. Hydrovac trucks have come into use more these days with hydro excavation. It all really depends on the nature and the scope of your drain excavation project. While we ask everyone to keep a safe distance, if you have kids or grandkids (or kids at heart) who want to come out and see the drain excavation machinery equipment that we’re using at your property, we’d be glad to entertain them (at a safe distance) while performing the work for your Victoria drain excavation project.
We understand that the thought of having your well-kept yard torn apart can cause a lot of stress. That is why we reserve this service as a last resort. There are a few factors that we need to consider when determining if we need to excavate:
- Pipe Material: External drain pipes are commonly made of metal, plastic, or concrete. Over the years, corrosion can wear away at the materials or joints could begin to fail. There is no avoiding the fact that pipes need to be replaced eventually.
- Soil Conditions: Sub-par soil conditions can lead to shifting in the sewer line. This can lead to the line becoming cracked, or completely collapse. Freezing soil can also lead to damaged lines.
- Severity of Blockage: Sometimes the blockage in a pipe is so severe that it cannot be broken up or pushed through the line. This is more likely in older pipes that have corrosion built up inside.
- Tree Roots: If you have a large tree in your yard, the roots can grow into your sewer line and cause damage to the line and create blockages that are extremely difficult, if not impossible to remove.
Rest assured that if we need to excavate your yard to fix the problem, our experienced professionals will take great care with your yard and ensure the job is done right the first time.
There are a few things you can look for to tell if there is an issue with your drainage system:
- Multiple drains in your home are clogged or blocked
- If it is just one or two drains, then the problem is most likely somewhere in your house, but if all of your drains are blocked, that is a sure sign the blockage is in the sewer line outside of your house.
- Your water drains slower than it used to or you have to flush more than once to empty your toilet
- This can tell you that the sewer line is partially blocked and restricting water flow. This is an early sign of a problem and if you catch this early, drain excavation can usually be avoided.
- You smell sewage around your sinks or toilets
- This unpleasant symptom tells you there is an issue with the sewage line. You may also notice this smell in your yard which will tell you that the line is cracked or broken.
- You see indentations or sinkholes in your yard
- If there is a leak in the sewer line, the surrounding soil can sometimes dissipate, leaving an indentation in your lawn. In more extreme cases a sinkhole will form.
- Unexplained patches of extra healthy grass
- Sewage waste can act as a fertilizer and allow the grass to grow in more around that area. If you notice one or more patches of grass that look healthier than the rest of your lawn, it is a sign that there is a leak that needs to be checked out.
When you hire Drain Pro’s services for a drain line excavation, our crews first figure out the source of the issue and track where we will have to dig. If you have any outdoor furniture or belongings in the area that we will be digging, we simply ask that you remove them. Our excavation specialist will bring to your attention anything else you will need to do to prepare during our initial inspection.
Contact us today if you have any questions about our drain line excavation process.
Schedule Your Service With Drain Pro Today!
Address
831 SHAMROCK STREET
VICTORIA, BC V8X 2V1
